People expect digital solutions for the health care sector as well.

Australia is very keen on providing good health care facilities to its countrymen. Similarly, they can improve health care experiences by using digital technologies. This will be beneficial for both patients as well as funders/ health care institutes.

According to Accenture’s report 2020, the use of digital technologies can improve revenues of health care institutes by 5 – 10 % within 12 months which will be more than pre-pandemic times.

Digital technologies have changed many sectors across the globe, but the healthcare system is still driven by manual paper-based systems.  One of the reasons that the health care system has still not adopted digital technologies is complex systems. There are multiple people involved in providing health care services like GB, caregivers, hospitals, specialists, and multiple providers. The healthcare sector relies on patients to manage their journey. This causes confusion and frustrations for both providers as well as patients. Digital technologies will improve this system and improve the experience of patients and healthcare providers.

NSW is working on launching an app that will connect all the providers. This way patients will also be able to make an appointment with doctors as per their availability. Patients will be monitored throughout their health journey from sickness to recovery.

Optus and Cisco published a paper that talked about various opportunities in the health sector. This will leverage hypoconnectivity services like 5G to support high bandwidth applications. The journey of patients will start from the digital front door and till the recovery of the patients. This will provide users with security systems for their data. Through this app, users can access any location and book appointments at any time. This will simplify the process and improve users’ experience.